Hello, my dears!
Today I wanted to share with you my experience with a new styling service called PS by JustFab. I’ve been a member of JustFab for some time now, and love 95% of the shoes I’ve purchased from them. I’d been looking into their clothing selections for a bit, but noticed the reviews for clothing are much harder to come by than for shoes and bags. I didn’t want to take a chance on something, not knowing how their sizing runs, the quality, etc. When I saw that JustFab was now offering a styling service, I got super excited! I do love my ongoing subscription to StitchFix, but it can get a bit pricey. With JustFab’s more moderate price points, I took a chance and signed up for a box!
I filled out a detailed survey, paid a $20 styling fee, and within a couple weeks, a shipment arrived at my door. Inside was a statement necklace, a crochet bomber (pictured), an embroidered jacket, distressed jeans, and an off-the-shoulder tunic. Everything comes wrapped up, with a price list and return mailer. Starting from the top, the statement necklace definitely caught my eye. It’s three layers, and definitely eye-catching and unlike anything I currently owned. The crochet bomber seemed a touch baggy but I loved the color and the texture. The embroidered jacket was OK, but other than with a white or black top and jeans, I couldn’t think of anything else to pair it with. The jeans were WAY too tight, didn’t have any stretch, and I couldn’t get them up past the middle of my thighs. Lastly, the tunic was very baggy around the hips but super snug around the chest, which rarely happens to me, so the sizing on this one was very off.
I decided to keep just the necklace, because nothing else I was completely over the moon about. I sent the other items back a couple days later, and was actually looking forward to my next shipment. I checked out online, but when I looked at my receipt, it said my total was $41.50, odd, because the necklace was only $19.95 plus tax.
I reached out to the customer service department at PS by JustFab to voice my concern about the mis-charge on my account. She informed me that because the item I kept wasn’t over $20, that I was also being charged a $20 styling fee. We went back and forth about the fine print not saying $20 pre-tax, but she was not helpful at all and refused to get a manager for me to speak with. Basically, my only option was to keep another item from my box, to not be charged a separate styling fee. I guess this was sort of a blessing in disguise, because I realized how much I loved this crochet bomber jacket!
To wrap it up, due to the lack of stellar customer service, I probably won’t be using the PS by JustFab styling service again, but I’m open to purchasing solo pieces from the website. And I can’t seem to get enough of their shoes!
I’d love to know.. What are your subscription services? Do they end up sending you just the things you never knew you needed or do they not get your sense of style at all? Which ones have you tried?
Crochet jacket / JustFab // Top / Daniel Rainn at Nordstrom Rack // Jeans / Old Navy // Bucket bag / Forever 21 (similar) // Sandals / JustFab // Necklace / LA find (similar)
Shot by Holli Z Photography.
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